increase case acceptance

Why Patients Don’t Accept Treatment

No-shows, cancellations & pending treatment plans frequently disrupt your morale and production. After investing in marketing, treating your patients like gold and providing the high quality care, how is it possible that patients choose to postpone treatment? The answer to this question is simple. They don’t want the treatment. You may have convinced them that […]

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Dental Curse Words

There are certain words that will instantly invoke fear in your patients on a psychological level.  These words will make their visit less enjoyable and have them focusing on their fears versus the end result of having a beautiful and healthy smile. Using these words in a conversation with a new patient can discourage them […]

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Dental Dance Lessons $150

There’s an art to conversing with patients. A certain “back and forth” that allows you to lead the conversation while involving the patient. It’s similar to a formal dance. It’s important that your team be trained in this hypothetical dance.  It’s most important that front desk employees master the steps.  One flub by the front […]

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Dental Office Scripts

So you’re looking for some scripts, eh?  Now I’m not totally against scripts.  In fact, I often devise custom scripts for my clients. However, I do have my reservations. Scripts, like many marketing tools have been exploited by marketing companies.  The same script doesn’t work for every office, even though companies may try to sell […]

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