dental team training

Team Training

Does your team know how to answer these questions? Do you accept my insurance? How much do you charge for a cleaning? Our Annual Team Training workshop is going to arm your team with the skills necessary to sell more dentistry.  95% of dental office teams have at least one team member that is not […]

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Dental Dance Lessons $150

There’s an art to conversing with patients. A certain “back and forth” that allows you to lead the conversation while involving the patient. It’s similar to a formal dance. It’s important that your team be trained in this hypothetical dance.  It’s most important that front desk employees master the steps.  One flub by the front […]

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What Kills Dental Team Morale?

Many dentists graduate dental school and go on to work as an associate for a few years before starting their own practice.  You often start out as a top dog and sometimes have a hard time relating to what life was like prior to being a business owner.  Unlike restaurant managers and business executives, most […]

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Dental Office Scripts

So you’re looking for some scripts, eh?  Now I’m not totally against scripts.  In fact, I often devise custom scripts for my clients. However, I do have my reservations. Scripts, like many marketing tools have been exploited by marketing companies.  The same script doesn’t work for every office, even though companies may try to sell […]

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Respect

It’s really sad when I go into an office and I hear the doctor being outright mean to his team. Listen, I know it’s a stressful job. I know you team isn’t always doing everything right. I’m seeing an increase in disrespect within the dental office. It seems that the doctor is busy in the […]

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